By booking any service with DynamoDogs, you agree to the following terms.

Bookings & Payments

• Payment is required prior to service delivery unless otherwise agreed in writing.

• Bookings are confirmed once payment has been received.

• Prices may be updated periodically; the price at the time of booking applies.

Cancellations & Rescheduling

• Cancellations for training services require 48 hours’ notice. Cancellations with less than 48 hours’ notice will incur a $100 service fee.

• Boarding and Board & Train services require 7 days’ notice for any cancellation or date change.

• Each booking includes one complimentary reschedule. Further changes are charged at 50% of the session fee.

Service Delivery

• Training sessions take place at the client’s home unless otherwise agreed.

• Sessions run for up to 90 minutes, depending on your dog’s needs.

• Clients are responsible for ensuring a safe training environment and the behaviour of their dog during sessions.

• The trainer reserves the right to end a session early if a dog is in distress, unsafe, or unwell.

Client Responsibilities

• Clients must disclose any history of aggression, reactivity, bites, or behavioural concerns before the session.

• Dogs must be up to date with vaccinations or titre testing, or this status must be disclosed.

• Clients are expected to follow management and safety recommendations to ensure progress and reduce risk.

Media Use

• Photos and videos may be taken during training sessions for use on social media, educational materials, or the business website.

• If you do not wish for your dog to be featured, please notify DynamoDogs in writing before your session.

Liability

• All training is conducted with the dog’s welfare and safety in mind; however, participation is at the owner’s own risk.

• DynamoDogs is not liable for any injury, damage, or loss caused by the client’s dog during or outside of training sessions.

• Owners maintain full responsibility for their dog’s behaviour at all times.

Results Disclaimer

• Every dog is an individual, and outcomes depend on multiple factors including consistency, environment, training history, and the dog's emotional and physical health.

• No specific results or timelines can be guaranteed.

Chaos to Confidence Program – Conditions for Money Back Guarantee

The Chaos to Confidence program includes a structured results-backed money-back guarantee. This guarantee applies only when the following conditions are met in full:

Required Participation

• All sessions are attended, including any in-person or online components.

• Weekly homework is completed in line with the training plan.

• Homework video calls are attended each week.

• Training notes are completed during, between, or shortly after sessions.

• Progress videos are submitted as requested to track implementation.

These requirements exist to ensure you have every opportunity to achieve meaningful results and follow the program as designed.

Additional Requirements for Best Outcomes

To maintain fairness and ensure realistic expectations, the following conditions also apply:

• Consistency between sessions: Training recommendations must be implemented throughout the week.

• Safe management: All safety and management guidelines must be followed (e.g., equipment use, environmental controls).

• Open communication: Concerns or difficulties must be raised promptly so adjustments can be made.

• Use of recommended equipment: Any essential equipment needed for progress or safety must be used as instructed.

• Supportive home environment: The dog must receive adequate rest, enrichment, decompression time, and appropriate structure as part of the program.

Failure to meet the above requirements may void eligibility for the guarantee, as progress depends on active participation and consistency.